Access the official NTSA RSL portal at https://serviceportal.ntsa.go.ke/. New users log in via eCitizen credentials (ecitizen.go.ke), while TIMS accounts use KRA PIN and phone number. Subscribe to NTSA SMS alerts by texting "NTSA" to 22847 for verification codes.
Steps to Apply
Follow these steps for a standard RSL application:
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Register/Login: Visit https://serviceportal.ntsa.go.ke/, create an account with your ID/PIN, phone (starting 254), and password, or log in via eCitizen.
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Attach Vehicle: Select "My Vehicles" or "Attach Vehicle," enter registration/chassis number, confirm seating capacity, and submit.
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Select RSL Option: From the dashboard, click "RSL" or "Apply Now" next to your vehicle.
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Fill Form: Enter route details, capacity, and mandatory fields (marked with *). Upload logbook, inspection report, speed governor certificate, and insurance.
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Make Payment: Proceed to pay via M-Pesa, card, or bank—fees depend on vehicle class.
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Submit and Track: Review, submit, and monitor status under "Application History." Approval takes 1–7 days; download/print upon success.
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Handle Rejections: If rejected, edit via portal and resubmit with corrections.
For companies/Saccos, use Certificate of Incorporation during registration.
A Road Service License (RSL) is a mandatory permit issued by the National Transport and Safety Authority (NTSA) in Kenya for Public Service Vehicles (PSVs) like matatus and buses to operate on specific routes. It replaced the former Transport Licensing Board (TLB) process and ensures compliance with road safety standards under Section 152 of the Transport Act. Applying online via the NTSA portal streamlines the process, reducing the need for physical visits to offices.
What is RSL?
RSL authorizes PSVs to carry passengers or goods on approved routes, specifying seating capacity, route details, and validity periods—typically one year for standard licenses or shorter for temporary ones. Without a valid RSL, vehicles face impoundment, fines up to KSh 50,000, or license suspension. Requirements include a valid logbook, vehicle inspection report, speed governor certificate, and proof of insurance. Fees vary by vehicle capacity: for example, 14-seaters cost around KSh 5,000–10,000 annually, while larger buses exceed KSh 20,000.
Why Apply Online?
The NTSA integrated RSL applications into its digital platforms like the Transport Integrated Management System (TIMS) and eCitizen-linked portals since 2019, enabling 24/7 access from anywhere. This cuts processing time from weeks to days, allows status tracking, and supports payments via M-Pesa or card. For Nairobi operators, it's especially convenient amid traffic and queue challenges at Nyayo House. Short-term RSLs for events or route deviations (up to 3 days at KSh 1,350) are also available online.
Tips for Success
Prepare scans of documents in advance (PDF/JPG under 5MB). Ensure vehicle details match NTSA records to avoid delays. Track via email or app; contact tims.support@ntsa.go.ke for issues. Renewals follow the same process 30 days before expiry. In Nairobi, cyber cafes assist for KSh 100–200 if internet-challenged.
Common Challenges
Delays occur from mismatched details or unpaid fines—clear via iTax first. Overloaded portals peak month-ends; apply early. Rejected apps (e.g., invalid inspection) require quick fixes. Short-term RSLs suit emergencies but limit routes.
Digital RSL has boosted compliance, with over 80% of PSVs now licensed online per NTSA reports. Operators embracing it avoid downtime and penalties, supporting Kenya's safer roads vision
