Mobile Phone Repair

10 Mobile Phone Repair Shops in Nairobi

Quick Reference Guide

Finding a reliable mobile phone repair shop in Nairobi can be challenging, especially with the proliferation of unauthorized technicians who may worsen your device's problems rather than fix them. Whether you're dealing with a cracked screen, battery issues, water damage, or software problems, choosing the right repair center ensures your phone receives professional care with quality parts and proper warranties. This comprehensive guide highlights ten reputable mobile phone repair shops in Nairobi that offer expert services at competitive prices.

1. Smartcell Technologies

Located in the heart of Nairobi's CBD at Phoenix House on Kenyatta Avenue, Smartcell Technologies has established itself as a premier full-service phone repair center. The shop specializes in repairing a wide range of smartphone brands including iPhone, Samsung, Huawei, Nokia, Tecno, Infinix, Oppo, Xiaomi, and many others.

Their core services include screen replacements for broken LCD displays, battery replacements with expert fitting services, microphone and charging port repairs, and comprehensive water damage restoration. What sets Smartcell apart is their commitment to same-day repairs for most common issues, allowing customers to get their devices back quickly without prolonged downtime. The technicians are highly skilled and equipped with state-of-the-art tools to diagnose and repair various smartphone problems efficiently.

2. PhonePlace Care

PhonePlace Care operates from Bazaar Plaza on Moi Avenue and positions itself as a provider of certified repair services using premium parts. As an authorized dealer of genuine smartphone parts, every repair comes with a full warranty, giving customers peace of mind about the quality of service.

The center handles everything from common issues like cracked screens and battery replacements to complex software repairs. Their certified technicians ensure devices are fixed correctly on the first attempt, eliminating the frustration of repeated visits. PhonePlace Care also operates several authorized service centers across Nairobi, including locations at Rehani House on Koinange Street and the Vivo Service Center at Cardinal Otunga Annex, making their services easily accessible to residents and workers throughout the city.

3. Phone Repair Kenya

Phone Repair Kenya has built a strong reputation in Nairobi for providing quality repair services with genuine spare parts. Located at Bazaar Plaza on Biashara Street, they repair products from all major brands including Apple, Samsung, Huawei, Xiaomi, Tecno, Infinix, Oppo, OnePlus, Nokia, iTel, and Realme.

A distinctive feature of Phone Repair Kenya is their nationwide service capability. Customers outside Nairobi can send their devices for repair through courier services, and the shop will repair and return them securely. They emphasize the use of genuine spare parts, ordering from abroad when necessary to ensure quality. The shop has gained significant social media following with over 16,000 Instagram followers, reflecting customer trust and satisfaction with their services.

4. Mobiloop Kenya

Mobiloop Kenya operates from the seventh floor of Bazaar Plaza and offers comprehensive phone repair services throughout Kenya. What makes Mobiloop stand out is their free diagnostic service—if you're unsure what's wrong with your device, their technicians will diagnose the issue and provide a free repair quote.

Their service portfolio is extensive, covering pattern unlocks, user password resets without data loss, country code and network unlocking, operating system flashing and updating, dead boot repairs, physical damage repairs, water and liquid damage restoration, screen replacements, and battery replacements. The team consists of experienced professionals capable of repairing smartphones regardless of manufacturer or model, making them a versatile choice for various device issues.

5. Wefix Tech

Wefix Tech, located at Caxton House on Standard Street opposite the General Post Office, describes itself as a professional repair store committed to same-day repairs. They repair a wide range of gadgets including smartphones, iPads, tablets, gaming consoles, laptops, MacBooks, and iPhones.

The shop offers multiple service options to accommodate different customer needs: walk-in service for immediate repairs, free device pick-up and delivery within Nairobi, and secure mail-in service for customers outside the capital. Wefix Tech maintains an online portal where customers can track their repair progress in real-time. They also provide special packages and discounted rates for business clients, along with technical support to prevent future device failures. For students and budget-conscious customers, they offer competitive pricing without compromising on service quality.

6. Carlcare Service Center

Carlcare is the official after-sales service provider for Infinix, TECNO, and itel smartphones in Kenya. Located at Caxton House on Kenyatta Avenue, this authorized service center offers genuine manufacturer support for these popular phone brands.

Being an official service center means customers receive authentic parts, manufacturer-trained technicians, and warranty-compliant repairs. Carlcare operates hundreds of service centers across Kenya, making them easily accessible to users of Infinix, TECNO, and itel devices. For owners of these brands, Carlcare should be the first choice to ensure proper repair procedures that won't void device warranties or compromise future manufacturer support.

7. Techbay Electronics

Techbay Electronics positions itself as an expert choice for smartphone, iPad, tablet, and computer repair services. They promise quick and reliable solutions for all tech needs, focusing on delivering peak performance after every repair.

The company emphasizes the use of premium phone parts and accessories, with fast shipping capabilities across Kenya for customers who prefer to order parts for DIY repairs or need accessories delivered outside Nairobi. Their expertise extends beyond repairs to include sales of quality parts and accessories, making them a one-stop shop for smartphone needs.

8. Inceptor Mobile Repair

Located at Kenya House Complex on Koinange Street, Inceptor Mobile Repair offers professional mobile repair services with a focus on both hardware and software problems. Their technicians handle broken screens, hardware malfunctions, and software issues affecting iOS and Android devices.

A unique service offered by Inceptor is device customization—their technicians can configure your phone to suit your specific preferences and needs. They provide multiple contact methods including office phone, email, and website chat, ensuring customers can easily reach out for assistance. The shop's central location in the CBD makes it convenient for office workers and residents in downtown Nairobi.

9. Samsung Service Center

For Samsung device owners, the authorized Samsung Service Center at Cookie House on Tom Mboya Street offers official repair services using genuine Samsung parts. The center is staffed by manufacturer-trained technicians who understand the intricacies of Samsung products.

Services include smartphone and tablet repairs, home appliance servicing (refrigerators, washing machines, microwaves), TV and audio system repairs, and warranty claim processing. Customers can book appointments by calling ahead or walking in with their devices. The advantage of using an authorized service center is the assurance of genuine parts, proper repair procedures, and maintaining device warranties. The center is conveniently located opposite the Kenya National Archives, making it easily identifiable and accessible.

10. Corporate Technologies

Corporate Technologies operates from Westlands at Woodvale Place and specializes in smartphone repairs. They handle LCD screen replacements, touch screen repairs, earpiece and mouthpiece replacements, faulty charging port repairs, and liquid damage cleaning.

An innovative feature of Corporate Technologies is their "Do It Yourself" service available through their website at www.cptech.co.ke, where they provide guidance on handling common phone problems. They also offer software upgrades and training for users wanting to maximize their device capabilities. The shop sells accessories alongside repair services and operates Monday through Saturday, providing consistent availability for working professionals.

Making the Right Choice

When selecting a mobile phone repair shop in Nairobi, consider several factors: the shop's reputation and customer reviews, use of genuine or quality replacement parts, warranty offered on repairs, technician expertise and certification, turnaround time for repairs, and pricing transparency.

These ten repair shops represent some of the most reliable options in Nairobi, each offering unique strengths. Whether you need a quick screen replacement, complex motherboard repair, software troubleshooting, or warranty service, these establishments provide professional solutions that restore your device to optimal working condition. Always inquire about warranties on parts and labor, and don't hesitate to ask questions about the repair process before committing to any service.