Most appliance repairs in Nairobi are completed within 2-4 hours for common issues. Simple repairs like replacing a fridge thermostat or washing machine belt can be done in 1-2 hours. Complex repairs requiring special parts may take 1-3 days depending on parts availability. Emergency same-day repairs are available from most reputable service providers for an additional fee.

Yes, most professional appliance repair services in Nairobi offer warranties ranging from 30 days to 6 months on both parts and labor. Reputable technicians typically provide a 90-day warranty on repairs and replaced parts. Always ask for a written warranty document before agreeing to any repair service and verify what the warranty covers.

Nairobi repair technicians service a wide range of appliances including washing machines, refrigerators, cookers, ovens, microwaves, dishwashers, dryers, televisions, water dispensers, and air conditioners. Most technicians specialize in specific brands like Samsung, LG, Hotpoint, Ramtons, and Bosch. They handle both domestic and commercial appliances with genuine or compatible spare parts.

Yes, many appliance repair services in Nairobi operate on weekends, including Saturdays and some on Sundays. Weekend services may have slightly higher rates or limited availability. It's recommended to book weekend repairs in advance. Some companies offer 24/7 emergency repair services for critical appliances like refrigerators, especially for commercial clients.

Choose a reliable repair service by checking online reviews and ratings, verifying their experience with your specific appliance brand, confirming they offer warranties, asking for upfront pricing estimates, and ensuring they use genuine or quality replacement parts. Look for certified technicians with proper business registration and insurance. Personal recommendations from friends and family are also valuable.

Consider repair if the cost is less than 50% of a new appliance's price and the appliance is less than half its expected lifespan. Replace if repairs cost more than 50% of replacement cost, the appliance is over 10 years old, or it requires frequent repairs. Energy-efficient new models may save money long-term despite higher upfront costs. A professional technician can provide honest guidance.

Most appliance repair services in Nairobi offer home visit services for large appliances like washing machines, refrigerators, and cookers. Small appliances like microwaves and blenders can be taken to repair shops. Home service is convenient and allows technicians to properly diagnose installation-related issues. Transportation fees may apply depending on your location within Nairobi.

Most appliance repair services in Nairobi accept multiple payment methods including M-Pesa (most common), cash, bank transfers, and credit/debit cards. M-Pesa is the preferred method due to its convenience and security. Some companies require a deposit before starting repairs, especially for expensive parts. Always request a receipt or payment confirmation for your records.

Regular maintenance includes cleaning filters monthly, checking hoses and connections quarterly, avoiding overloading washing machines, defrosting freezers regularly, and using appliances according to manufacturer guidelines. Schedule professional maintenance annually for major appliances. Address small issues immediately before they become major problems. Keep appliances in well-ventilated areas and protect them from power surges with stabilizers.